Entertainment Vault – Event DJ Hire

1. Bookings & Payments

All bookings must be paid for in full at the time of reservation.

Your booking is only confirmed once payment has been received in full.

2. Cancellations

If you cancel your booking within 3 months of the event date, no refund or compensation will be given.

If you cancel more than 3 months before the event date, please contact us to discuss your options.

3. DJ Services

We do not provide DJ services in venues with a DB (Decibel) Limiter installed. However, we are happy to work with the venue to discuss potential alternatives or solutions.

Music requests will be accepted wherever possible, but we cannot guarantee every request due to licensing, timing, or technical reasons.

4. Setup & Pack Down

DJ bookings require a minimum of 2 hours for setup and 1 hour for pack down.

Clients/venues must provide safe and reasonable access (including parking, loading areas, and adequate power supply) For DJ bookings (two separate circuits are required without dB cutoff circuits).

5. Event Timings & Overtime

DJ hire covers the agreed hours stated in your booking.

Additional DJ time may be arranged at a cost of £150 per hour, subject to DJ availability and agreement on the day.

6. Client Responsibilities

You are responsible for ensuring a safe environment for the DJ, equipment and staff.

Drinks, food, and other items must be kept away from DJ and equipment.

Any damage to equipment will be charged to the person who booked the DJ. Charges will cover repairs, like-for-like replacement, or (where discontinued) a newer equivalent, at Entertainment Vault’s discretion.

We do not tolerate any aggressive, abusive, or threatening behavior from guests or customers. If this occurs, services will be stopped immediately with no refund given.

It is the client’s responsibility to ensure the venue has the required licenses, insurance and/or permissions for live or recorded music (e.g., PRS/PPL).

7. Liability & Insurance

Entertainment Vault holds £10 million Public Liability Insurance (PLI).

We accept no responsibility for any incidents, injuries, or issues arising from guest behavior or venue management.

We cannot be held liable for circumstances outside our control.

8. Force Majeure

We are not responsible for cancellations, interruptions, or failure to perform due to events beyond our reasonable control.

This includes (but is not limited to) illness, fire, flood, power failure, extreme weather, equipment failure, strikes, government restrictions, or other emergencies.

9. Pricing & Availability

Prices for Event DJ services may vary throughout the year due to seasonal demand and to ensure our rates remain in line with industry standards.

Confirmed (paid) bookings will not be affected by any future price changes.

Any dates that are only “penciled in” or provisionally held are not guaranteed and may be subject to updated pricing at the time of confirmation and payment.

10. Travel & Accommodation

Entertainment Vault provides Event DJ only services across the UK (unless hire items are booked at the same location by the same client).

For bookings requiring travel outside our standard service area, an additional charge of £700 per night may apply where overnight stays are required to ensure staff wellbeing and safe travel.

Travel expenses are charged at £3 per mile (round trip) from and to our registered business address.

This rate covers fuel, travel time, vehicle maintenance, and loss of earnings while travelling.

Additional costs such as tolls, congestion charges, parking fees, or ferry crossings may also apply.

All travel and accommodation charges will be calculated and confirmed with the client before the booking is finalized.

While we make every effort to arrive on time, Entertainment Vault cannot be held liable for delays caused by circumstances beyond our control, including but not limited to traffic, road closures, accidents, or adverse weather conditions. Clients should plan event schedules with this in mind.

11. Cancellations & Rescheduling

All bookings with Entertainment Vault are secured with full payment at the time of reservation, which is non-refundable. This reflects the administration, preparation, and commitment of staff, as well as the holding of your event date.

If you cancel your booking more than 3 months before the event date, we may, at our discretion, offer a credit towards a future booking. Credits are subject to availability and may be subject to updated pricing at the time of rebooking.

If you cancel your booking within 3 months of the event date, no refunds or credits will be issued.

If you need to reschedule your event date and provide at least 90 days’ notice, we will transfer your booking to a new date (subject to availability). Rescheduling within 90 days may incur additional charges.

If Entertainment Vault is unable to fulfil your booking due to illness, equipment failure, or circumstances beyond our control, we will either provide a full refund or, where possible, a suitable replacement service.

If access to the venue is denied, unsafe, unsuitable for setup, or if required payments are not made, Entertainment Vault reserves the right to treat the booking as cancelled by the client, with no refund given.

12. Power & Setup Requirements
The Client shall provide a minimum of two (2) separate mains power circuits at the setup location. The Client shall also ensure a minimum clear setup area of nine feet (9 ft) wide by five feet (5 ft) deep is available for installation. Failure to provide the required power or space may delay or prevent setup and shall not constitute a breach of contract by the Supplier.

13. Agreement

By booking with Entertainment Vault, you confirm that you have read and agreed to these Terms and Conditions.